Our Terms & Conditions

Welcome to Return

Rebuild. Recover. Repair. Regain. Release. Return.

We are a family-run Pilates and wellness studio, and we are so glad you are here. These terms explain how we work together. They cover booking and cancelling, how passes and memberships run, your rights, and how we keep everyone safe. We have written them as plainly as we can, in the same warm and straightforward way we like to teach. If anything is unclear, please ask our team. We are human, and we are always happy to talk it through.

By creating an account, buying a pass or membership, or attending with us, you agree to these terms. They work alongside our Participant Waiver and Release and our Privacy Policy, which form part of our agreement with you.

These terms are with MPC Pilates Pty Ltd ACN 649 741 542 as trustee for the MPC Pilates Unit Trust (ABN 14 253 027 321), trading as Return Pilates (“Return Pilates”, “we”, “us”, “our”). We last updated them on 1 July 2026 (version 2.1, consolidated).

The essentials, at a glance

This is the short version. The full terms below always govern.

You keep all your rights under the Australian Consumer Law. Nothing here takes them away.

Book and cancel through our Booking Platform. Cancel at least 6 hours before class to avoid a fee and to free your spot for someone else.

Passes and memberships have validity periods. Weekly membership credits roll over for one cycle, and Flex household credits pool and last 8 weeks. Life happens, so talk to us about pauses and extensions.

Memberships renew automatically and have a 12 week minimum term. You can cancel on the notice set out below, and we give you advance notice before any price change.

Tell us about injuries, pregnancy or health conditions so we can support you safely.

1. Definitions and interpretation

In these terms:

Australian Consumer Law Schedule 2 of the Competition and Consumer Act 2010 (Cth), and the Australian Consumer Law and Fair Trading Act 2012 (Vic) where it applies in Victoria.

Booking Platform the online booking and payment system we use from time to time (currently Mindbody), accessed through our website, our app, or the provider’s app.

Credit a class or session entitlement under a Pass or Membership.

Flex Membership an ongoing, monthly household membership (Flex 8, 12, 16 or 24) under which Credits pool across nominated members living at the same residential address.

Member a person who holds a current Membership.

Membership an ongoing, automatically renewing arrangement (for example a weekly, monthly (Flex), annual or Unlimited membership).

Monthly a billing cycle of 28 days, not a calendar month. Monthly (Flex) memberships are billed every 28 days, which is approximately 13 billing cycles across a year rather than 12.

Pass any pass, casual class, intro offer or promotional entitlement to attend Services (and, for existing holders, a legacy class pack).

Payment Provider the payment system we use from time to time (currently Mindbody Payments, which is built on Stripe), engaged through our Booking Platform.

Services all services we provide from time to time, including reformer and mat Pilates, group classes and private sessions, together with any other services we introduce (which may include, for example, strength and conditioning, yoga, and recovery and wellness services). Some services have their own conditions and may require a separate, service-specific waiver.

Service-Specific Waiver an additional waiver, acknowledgement or induction we may require before you take part in a particular service, which forms part of our agreement with you for that service.

Studios / Premises each location we operate from time to time, currently Level 1, 293 Wattletree Road, Malvern East VIC 3145, and any other location we notify.

Validity Period the period during which a Pass or its Credits may be used, as told to you at the time of purchase.

Waiver our Participant Waiver and Release, as updated from time to time.

Interpretation. Words like “including” or “for example” do not limit what comes before them. Headings are for convenience only. All amounts are in Australian dollars and include GST unless we say otherwise. A reference to a law includes that law as amended or replaced.

2. Our agreement with you

Our agreement with you is made up of these terms, the Waiver and the Privacy Policy. By accepting these terms (online, in studio, or by attending), you confirm you have read and agree to them, and that the information you give us is true and complete.

Before your first session you will also be asked to accept the Waiver. Please read it carefully: it contains an important warning about your rights for recreational services under Victorian consumer law, and acknowledgements about the risks of physical activity.

We may refuse entry to, or ask a person to leave, any of our Studios if they breach these terms, our studio rules, or the reasonable directions of our team.

3. Who can attend

3.1 Age

You must be 16 years or older to attend on your own. We also warmly welcome younger members of a family. A child under 16 may take part only where: we agree in advance; a parent or legal guardian accepts these terms and the Waiver on the child’s behalf; and the child first completes an initial 45 minute private session with us so we can check that the activity is suitable for them. Dependent children aged 13 to 22 who live at the same address may be nominated on a Flex Membership (clause 8.7).

3.2 Fit to participate

Our Services are physical. You should be in good general health and able to take part safely. Please get advice from your doctor or health practitioner before starting if you are pregnant or post-partum, are recovering from injury or surgery, or have any ongoing condition. Tell us and your instructor about anything that affects your ability to participate safely, and stop and seek help if you feel unwell.

We are a recreational fitness service, not a health service. Our instructors are qualified to teach the Services and receive additional, ongoing training informed by the physiotherapy team at Malvern Physiotherapy Clinic. That training makes our teaching safe and well informed, but it does not make our classes medical or physiotherapy treatment, and our team does not diagnose or treat conditions.

4. Our studios and studio rules

To keep our Studios safe, welcoming and enjoyable for everyone, please:

(a) follow our studio rules, signage, health and safety requirements, and the reasonable directions of our team;

(b) treat our team, other clients and our neighbours with respect, and enter and leave without unreasonable noise;

(c) wear suitable clothing and grip socks where required, and use equipment only as shown;

(d) look after our space and equipment, and tell us straight away about any damage, fault or hazard;

(e) stop participating if you feel pain, discomfort or illness, and let your instructor know; and

(f) not let anyone who is not a current client into the Studios.

You may be responsible for the cost of repairing damage you cause to our Studios or equipment through wilful, reckless or negligent conduct.

5. Our services

5.1 Pilates, group classes and private sessions

We offer reformer and mat Pilates, group classes and private sessions, with class types and levels listed on our current timetable. We may add new classes and services over time, and we will update these terms before introducing anything that needs its own conditions. Class availability, levels and timetables change from time to time.

5.2 Services that need an additional waiver

From time to time we introduce services that carry their own risks or conditions, such as recovery and wellness services. Before you take part in one of these, we may ask you to complete a short induction and accept a Service-Specific Waiver, in addition to these terms and our general Waiver. We will make this clear when the service becomes available and when you book. A Service-Specific Waiver applies only to that service and forms part of our agreement with you for it.

6. Booking, cancelling and waitlists

6.1 Booking

Please book through our Booking Platform. You need a valid Pass or Membership, and any required payment, before a session. If you reach the limit of your Pass or Membership, you can book extra sessions, which we charge at the applicable rate.

6.2 If we change or cancel a session

Sometimes we need to change or cancel a timetabled session. If we do, we will let you know as soon as we can, we will not deduct a Credit, and (to the extent the law allows) we will not be liable to pay compensation. Your rights under the Australian Consumer Law still apply.

6.3 If you cancel (our 6 hour window)

Our cancellation window keeps classes available for everyone. Please cancel through the Booking Platform:

• 6 hours or more before start: no fee, and your Credit is returned. Thank you for giving someone else the chance to plan their day and attend.
• Less than 6 hours before start (late cancel): you forfeit the session and a late-cancellation fee applies (see the fees below).
• No-show, or arriving after the doors have closed: you forfeit the session and a no-show fee applies (see the fees below).

Fees. Casual (drop-in) classes are not subject to late-cancellation or no-show fees. Weekly and monthly (Flex) memberships and legacy class packs are subject to these fees, and Unlimited memberships (including annual Unlimited) are charged at a higher rate, as set out below. These reflect a forfeited place and our administration, not a penalty, and are charged to the payment method on your account.

• Weekly and monthly (Flex) memberships, and legacy class packs: late cancel $5, no-show $10.
• Unlimited memberships (including annual Unlimited, and the legacy Founders and Return Home memberships): late cancel $10, no-show $15.

6.4 Waitlists

If you join a waitlist and a place becomes available, we offer places in priority order: current Members are offered available places ahead of non-members, and beyond that, places are offered in the order people joined the list. We will book you in and let you know (by SMS or through the app). If you can no longer attend, simply cancel: the usual 6 hour window applies, so if you cancel at least 6 hours before start there is no fee. If you do not cancel and do not attend, the standard late-cancel or no-show fee applies. Please remove yourself from waitlists you no longer need.

7. Your passes and credits

7.1 Validity

Each Pass has a Validity Period, which we tell you at purchase. You can use your Credits during that period and during our trading hours. Different Passes have different Validity Periods.

7.2 Unused credits

Except where the Australian Consumer Law requires otherwise, Credits not used within the Validity Period expire and are not refundable for a change of mind. For weekly memberships, unused weekly Credits roll over to your next cycle and remain valid for that one further cycle before expiring.

7.3 Extensions and fairness

We want validity periods to be fair. If illness, injury or other genuine circumstances get in the way, talk to us: we can often extend your Pass. For an injury or medical extension we may ask for written confirmation from your doctor or treating practitioner before the expiry date. We are always open to discussing pauses or cancellations based on your circumstances, because we are human and life happens.

8. Memberships and subscriptions

8.1 How memberships work

Memberships are ongoing and renew automatically. We securely store your card with our Payment Provider and debit your membership fee each billing cycle. Your billing cycle depends on your membership: weekly memberships are billed weekly; Flex memberships are billed monthly, meaning every 28 days (approximately 13 times a year, as defined in clause 1); and annual memberships are billed once a year in advance. Recurring bookings are a lovely way to build routine, because consistency is what gets results, but they are your choice.

Minimum term. Every membership has a minimum term of 12 weeks, starting from your first payment. Clause 8.5 explains how cancellation works, including during the minimum term, and the medical and compassionate grounds that end a membership straight away.

Annual Unlimited. Where an Unlimited membership is paid annually in advance, it runs on the same terms as our weekly Unlimited membership, including the 12 week minimum term. It is simply prepaid for the year rather than billed weekly, and it is not offered at a discounted annual rate.

8.2 Pricing changes

We give you at least 28 days’ notice before any change to your membership price. If a price increase does not suit you, you may cancel before it takes effect and we will not charge the higher amount.

8.3 Going over your allocation

If you book more than your membership allows in a cycle, the extra sessions are charged at your per-class (pro-rata) rate. It is your responsibility to manage your bookings and waitlists if you do not want to be charged for extra sessions.

8.4 Pausing your membership

Life happens, so every membership can be paused. You can pause for a minimum of one week per pause, by giving us at least one week’s written notice by email. While your membership is paused we suspend your billing, and the validity of any remaining Credits is extended for the length of the pause.

Your free pause allowance each year is: up to 6 weeks in total on weekly and annual memberships, and up to 12 weeks in total on Flex memberships.

If you would like to pause beyond your free allowance, you have a choice. You can keep your place reserved for $10 per week for each additional week, which holds your spot while you are away, or you can cancel your membership under clause 8.5 at no charge. The $10 weekly amount is the cost of reserving your place in a limited-capacity studio while you are not paying membership fees. It is optional, you can avoid it entirely by cancelling instead, and we will always tell you before it applies.

We also pause memberships automatically, at no charge and without using your allowance, for any extended period a Studio is closed (excluding public holidays). Pauses cannot be used to buy other promotional or sale packs, or to draw on accrued Credits, unless we say otherwise.

8.5 Cancelling your membership

You can cancel:

(a) Weekly and Flex memberships: at any time after the minimum term of 12 weeks, by giving two weeks’ written notice by email. Your membership then continues until the end of that notice period.

(b) Annual memberships: at your next renewal, with at least two weeks’ written notice before the renewal date, so you are not charged for the following year. An annual membership is prepaid for its 12 month term, which includes the 12 week minimum term. If you have prepaid a year and need to stop early, clause 8.5(c) and clause 14 (your rights under the Australian Consumer Law) still apply, and we will refund any unused, unexpired portion where the law requires it or where we agree it is fair in the circumstances.

(c) Medical and compassionate cancellation: if a long-term injury, permanent disability, becoming a carer, a pregnancy-related reason, or another genuine medical or compassionate reason prevents you from attending, we will end your membership with effect straight away, including during the minimum term, and you will not be liable for any remaining minimum-term fees. We may ask for reasonable evidence, such as a letter from your doctor or treating practitioner. Your health and safety come first, so please contact us as early as you can.

During the minimum term. The 12 week minimum term reflects the committed, discounted pricing of our memberships and the place we reserve for you. If you need to stop attending during the minimum term for a reason other than clause 8.5(c), your membership continues and your scheduled payments run to the end of the 12 week term, after which you can cancel under clause 8.5(a). You keep full access to your membership during this time. If you would prefer a clean break, you may instead choose to pay the remaining minimum-term fees as a single amount and we will close your membership straight away. Either way, the most you pay is the membership fees for the minimum term you committed to, and no more: there is no additional exit fee or penalty. If paying the remaining fees would cause you genuine hardship, please talk to us, because we are human and life happens, and we will work with you in good faith.

For annual memberships, we send you a reminder before each renewal so you have time to decide whether to continue.

We may cancel a Membership for serious or repeated breach of these terms, or for unlawful, abusive or unsafe behaviour. Where we cancel for our breach or a failure of a consumer guarantee, you keep your rights to a refund or remedy under the Australian Consumer Law.

8.6 Insufficient funds

Please keep enough funds available for your membership payments. If a payment fails, our Payment Provider may charge a dishonour fee (set by them, not us). If payment remains unpaid, we may suspend or cancel your Membership.

8.7 Flex memberships (for families and households)

Wellness is a shared journey, so our Flex memberships let families and households practise together. Classes pool across your nominated members on one simple monthly bill, and each person books under their own login while drawing from the shared pool. Flex memberships are available from 1 July 2026.

Each tier gives you that number of classes to use across the month, shared across your nominated members: Flex 8 is 8 classes, Flex 12 is 12 classes, Flex 16 is 16 classes and Flex 24 is 24 classes.

How Flex works:

(a) the number of people who can be nominated to share the membership depends on the tier: Flex 8 for one to two people, and Flex 12, Flex 16 and Flex 24 for one to four people. All nominated members must live at the same residential address and are chosen at sign-up, and we may ask for proof of address;

(b) there is a minimum 12 week term, after which the membership continues monthly until you cancel with two weeks’ written notice (clause 8.5), and we give at least 28 days’ notice of any price change (clause 8.2);

(c) your monthly classes pool across the household and stay valid for 8 weeks from issue before expiring. Each cycle’s classes are issued when you are billed, so at any time you may be holding up to two cycles’ worth of classes;

(d) dependent children aged 13 to 22 living at the same address are eligible, and those under 16 must still meet the requirements in clause 3.1, including parental consent and the initial 45 minute private session; and

(e) it is up to the household to manage how the shared classes are used, as we cannot track individual usage.

9. Casual classes, intro offers and gift cards

9.1 Intro offer

Our intro offer is a one-time welcome for new clients, valid for the period shown at purchase and for your personal use. Except as required by the Australian Consumer Law, it is non-refundable and non-transferable. If someone sets up multiple accounts or gives false details to claim it again, we may cancel the offer and decline further use without a refund.

9.2 Casual classes

A casual class is a single class for the purchaser, valid for one class. Except as required by the Australian Consumer Law, casual classes are non-refundable and non-transferable.

Class packs are changing. From 1 July 2026 we no longer sell our 20, 50 and 100 class packs. They are replaced by our Flex memberships (clause 8.7). If you bought a class pack before that date, it continues on its original terms, including family sharing, as set out in clause 11.3.

9.3 Gift cards and vouchers

Gift cards and vouchers can be redeemed for our Services in line with these terms. They are valid for at least three years from the date of purchase, and we do not charge fees after purchase for holding or using them. Except as required by the Australian Consumer Law, gift cards are not redeemable for cash and lost or stolen cards are not replaced. Any specific conditions are shown at the time of purchase.

10. Promotions, challenges and offers

From time to time we run challenges, promotional packs, complimentary and birthday offers, promo codes and games. Unless we say otherwise:

(a) offers are valid only for the period and purpose stated, and (except as required by the Australian Consumer Law) are non-refundable and non-transferable;

(b) challenge and promotional packs activate from your first booking, and late-cancel and no-show fees may apply;

(c) a promo code is for one use per customer with your own contact details, and misuse may mean we charge the standard fee; and

(d) complimentary and birthday offers are for the stated period (for example 14 days for a complimentary class), for new clients where stated, and bookings are essential.

Games (for example Pilates Bingo). Game rules are published with each game. Prizes are non-exchangeable, non-transferable and have no cash alternative, subject to availability. We may amend or end a game where we reasonably need to, on notice, but this does not affect entries already validly made or your rights under the Australian Consumer Law.

11. Legacy memberships (closed to new members)

These memberships are closed and are shown for existing holders only. They are not available to new members. If you joined one of these before it closed, your membership continues on its original terms, as updated for fairness and to comply with current law, including the cancellation, pause, price-notice and consumer-rights provisions of these terms.

11.1 Founders Membership (closed)

An annual membership at the fixed Founders rate, renewing each year on your activation date. It can be used for our signature reformer classes; private, small-group and specialist classes may incur a booking fee. It cannot be shared or transferred. Late-cancel and no-show fees of $10 and $15 apply. It can be paused only where injury or a medical condition prevents attendance, on production of a medical certificate. To cancel, give written notice at least two weeks before your renewal date.

11.2 Return Home Membership (closed)

An annual membership at the fixed rate, renewing each year from your first booking date, on the same booking, sharing, fee, pause and cancellation terms as the Founders Membership. It can be used for our signature reformer classes.

Renewal failure. If a renewal payment fails, we re-attempt it once; if it fails again, the membership ends. Where ending a membership is due to our breach or a failure of a consumer guarantee, your rights under the Australian Consumer Law are unaffected.

11.3 Class packs and family sharing (closed from 1 July 2026)

We no longer sell 20, 50 and 100 class packs after 1 July 2026. If you bought one before then, it remains valid for the period shown at purchase and activates from your first booking. Except as required by the Australian Consumer Law, class packs are non-refundable and (other than approved family sharing) non-transferable. If illness, injury or other genuine circumstances get in the way, talk to us about an extension (clause 7.3).

Family sharing on legacy packs. One household of up to two adults and two students may share a legacy 20, 50 or 100 class pack. Memberships cannot be shared. It is up to the family to manage how Credits are used, as we cannot track individual usage. Email us to set this up; we may ask for proof of address and student cards. A “student” is a person enrolled in full-time secondary or tertiary study. For households joining from 1 July 2026, our Flex memberships (clause 8.7) are the way to practise together.

12. Pricing, payment and billing

Prices are shown on our Booking Platform and at our Studios, in Australian dollars including GST. You authorise us, through our Payment Provider, to charge your nominated payment method for the Passes, Memberships, extra sessions, and late-cancel and no-show fees that apply to your account. The Payment Provider is a third party and we do not control its fees. Please pay any amounts due before attending.

13. Pregnancy and post-natal participation

Please tell us as soon as you can if you are pregnant. If you already train with us, you are welcome to continue group classes up to 16 weeks of pregnancy while there is no pain or discomfort. Please let your instructor know your stage, as some exercises will be adjusted, and we will ask you to complete a short pregnancy form. For high-risk pregnancies, please discuss exercise with your doctor first.

Beyond 16 weeks, we ask that you move from group classes to a private session or to Clinical Pilates run by physiotherapists at Malvern Physiotherapy Clinic, so you and your baby get the closest attention. If you are new to Pilates while pregnant, our team or the clinic can help you start safely.

Post-natal. Please discuss exercise with your doctor or obstetrician at your six-week check. With clearance (usually around 6 to 8 weeks post-partum), we suggest starting back with a beginner class and completing a short post-natal questionnaire. If you have any concerns about your recovery, a one-to-one physiotherapy appointment is a great place to start.

14. Your rights under the Australian Consumer Law

Our supply of services to you comes with guarantees that cannot be excluded under the Australian Consumer Law, including that our services are provided with due care and skill and are reasonably fit for purpose.

This clause controls. Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms, the Waiver or our policies limits, restricts or excludes any right or remedy you have under that law. If anything in these terms is inconsistent with your non-excludable rights, your rights prevail and that wording does not apply to the extent of the inconsistency.

This means, for example, that where there is a major problem with a service, you may be entitled to a remedy under that law. We do not give refunds simply for a change of mind, but that does not affect your consumer guarantee rights. Wherever these terms say something is “non-refundable” or “non-transferable”, that is always subject to this clause.

15. Liability, risk and insurance

15.1 The recreational services warning

Our Services are recreational services. Victorian law lets a supplier of recreational services limit its liability for death or personal injury in a prescribed way, by giving you a prescribed warning before you take part. That warning is set out in our Waiver, which you accept before your first session. The warning does not apply where death or injury is due to our gross negligence, as defined in the relevant regulations. Please read the Waiver carefully.

15.2 Assumption of risk

Physical activity carries inherent risks, including muscle and joint injuries, slips and falls, and the aggravation of existing conditions. To the extent the law allows, and except where caused by our gross negligence or wilful misconduct, you take part voluntarily and accept these inherent risks. The detail is in the Waiver.

15.3 Limitation of liability

Subject to clause 14 (your ACL rights) and clause 15.1:

(a) where the law allows us to limit our liability for a failure of a consumer guarantee, our liability is limited to re-supplying the relevant service (or paying the cost of doing so), or for goods, repairing or replacing them (or paying that cost);

(b) to the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, opportunity or enjoyment; and

(c) nothing in these terms limits liability that cannot be limited by law, including liability for our gross negligence, fraud or unlawful acts.

15.4 Your belongings

Please do not leave valuables unattended. Lockers are available. To the extent the law allows, we are not responsible for personal belongings that are lost, stolen or damaged at our Studios. Lost property is held for one week and then may be donated or disposed of.

15.5 Indemnity

To the extent the law allows, you agree to cover us for loss we suffer that is caused by your breach of these terms, or your negligent or wilful act or omission, reduced to the extent that we or others contributed to that loss.

15.6 Insurance

We hold public liability insurance appropriate to our Services. You are responsible for your own health, accident or income protection insurance if you would like it.

16. Your privacy and personal information

We collect and handle your personal information, including health information you give us so we can support you safely, in line with our Privacy Policy and the Privacy Act 1988 (Cth). Health information is treated as sensitive information: it is kept confidential and used only for the safe delivery of our Services and as the law allows. By accepting these terms you acknowledge our Privacy Policy.

Marketing. With your consent, we may send you news and offers by email or SMS. You can opt out at any time using the unsubscribe option in any message or by contacting us. Booking confirmations, waitlist alerts and other service messages are not marketing and will still be sent.

Photography and recordings. We sometimes photograph or film at our Studios for promotion and education, and you may be captured incidentally. How we handle images is set out in the Waiver and the Privacy Policy, including how to let us know if you would prefer not to be filmed.

17. Our intellectual property

Our brand, content, programs, class formats and materials are our intellectual property (or used by us under licence). Please do not copy, record, reproduce, sell or distribute them without our written consent.

18. Changes to these terms

We may update these terms from time to time. If we do, we will publish the updated version and, for material changes, give you reasonable advance notice (through your account, by email, or at our Studios). If a change materially disadvantages you, you may cancel the affected Pass or Membership before the change takes effect, and we will refund any unused prepaid amount for it. Continuing to use our Services after a change takes effect means you accept the updated terms.

19. Suspension, termination and transfers

You can stop using our Services at any time, and cancel Passes and Memberships as set out above. We may suspend or end your access for a serious or repeated breach of these terms, or for unlawful, abusive or unsafe behaviour, acting reasonably. On termination, your right to access the Studios ends; where termination is due to our breach or a consumer-guarantee failure, your ACL rights to a refund or remedy continue.

You may not transfer your Pass, Membership or account to someone else, except approved family sharing (clauses 8.7 and 11.3). We may transfer our rights and obligations to a related company, or as part of a restructure, merger or sale of business, without reducing your rights.

20. General

(a) Whole agreement. These terms, the Waiver, any Service-Specific Waiver you accept, and the Privacy Policy are our whole agreement with you and replace earlier discussions on the same subject.

(b) Notices. Notices may be given by email or in writing and take effect when received. Please email us at info@returnpilates.com.au.

(c) If part is unenforceable. If any part of these terms is invalid or unenforceable, it is severed and the rest continues.

(d) Events beyond our control. We are not responsible for failures or delays caused by events beyond our reasonable control, but this does not affect your ACL rights.

(e) Governing law. These terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.

Return Strong. Return Balanced. Return Well.

Return Pilates | MPC Pilates Pty Ltd | Level 1, 293 Wattletree Road, Malvern East VIC 3145 | info@returnpilates.com.au